
How the system supports the work
- Customer questionStored conversation
- Business knowledgeConfigured tools
- Team handoverContext retained
CUSTOMER SUPPORT / ONEEAI
Sakhejung Tea — intelligent buyer assistance
- The business need
A tea producer serving international buyers needs to answer specialist product and export questions across time zones without making customers repeatedly explain the same requirements.
- What we developed
Oneewaee developed the Sakhejung Assistant around the producer's verified knowledge and client journey. It supports conversation memory, sentiment-aware assistance, document checks and workflow continuity across inquiry, quotation and support.
- How people use it
Customers can continue a knowledgeable conversation while the team is unavailable. Staff can take over with the context intact, and the assistant steps back during the human exchange.
- Business knowledge
- Inquiry & quotation workflows
- Conversation continuity
- Staff handover

